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    Returns
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    Returns

    Tipo: Returns

    Can i return or redeem my order from the On-Line store in a Vialis phisical store or ina a brand sale point (Multimark)

    Returns or exchanges are not accepted in stores of the brand or in points of sale. Aro will only accept refunds that have followed the established procedure. Only in certain…

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    When and how will i receive the amount of the return?

    Once the package arrives at our warehouse, you will receive an automatic email from the web indicating that the pair has arrived correctly, and we initiate the process of refunding…

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    How do i have to make a size, model or color change?

    To make any change from your initial order, the process to follow is to return the product you want. To make a model change from your initial order, the process…

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    How to return (Out of Spain)?

    *All the countries outside Spain have to use the method for returns. To exercise your right of withdrawal, you just have to send an email to eshop@aro.es with the following…

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    How to return (in Spain)?

    To exercise your right of withdrawal you just need to send an email to the address eshop@aro.es with the following information:   Order number (you can find it in your initial…

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    Can i always exercice the right to return?

    Not always; only when the items to be returned meet the following requirements: a) They must not have been used or damaged. b) They must be in their original box…

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    Whats is the deadline to exercise the return?

    Any return must be informed within 14 calendar days after receipt the order by the transport service, whether or not the recipient receives the package on anyone else.

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