Returns or exchanges are not accepted in stores of the brand or in points of sale. Aro will only accept refunds that have followed the established procedure. Only in certain…
Once the package arrives at our warehouse, you will receive an automatic email from the web indicating that the pair has arrived correctly, and we initiate the process of refunding…
To make any change from your initial order, the process to follow is to return the product you want. To make a model change from your initial order, the process…
*All the countries outside Spain have to use the method for returns. To exercise your right of withdrawal, you just have to send an email to eshop@aro.es with the following…
To exercise your right of withdrawal you just need to send an email to the address eshop@aro.es with the following information: Order number (you can find it in your initial…
Not always; only when the items to be returned meet the following requirements: a) They must not have been used or damaged. b) They must be in their original box…
Any return must be informed within 14 calendar days after receipt the order by the transport service, whether or not the recipient receives the package on anyone else.
